Manages guest check-ins and check-outs, provides information about hotel amenities, and addresses guest inquiries. Maintains accurate reservation records, processes payments, and ensures a welcoming and efficient guest experience. Collaborates with other hotel departments for special requests and communicates guest feedback. Requires excellent customer service skills, proficiency in reservation systems, and attention to detail.
Duties & Responsibilities
Provide information about hotel amenities, local attractions, and dining options
Handle guest inquiries and resolve any issues or complaints promptly
Maintain accurate and organized reservation records
Process guest payments and ensure all financial transactions are handled accurately
Coordinate with other hotel departments to fulfil special guest requests
Communicate guest feedback and suggestions to the appropriate departments
Ensure a welcoming and efficient guest experience throughout their stay
Perform any other duties assigned within the position's scope
Qualifications Required
High school diploma or equivalent
Additional certification in hospitality or related field is a plus
Proficiency in hotel reservation systems and software
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Attention to detail and problem-solving skills
Previous experience in a customer service role is preferred
Knowledge of local attractions and dining options is a plus
Previous experience as a receptionist in a boutique hotel is preferred
Familiarity with the unique needs and expectations of guests in a boutique hotel setting
Ability to handle high-end clientele and provide personalized service
Knowledge of boutique hotel operations, including reservations, concierge services, and guest relations
Proficiency in using boutique hotel reservation systems and software
Strong problem-solving skills to handle unique situations and requests
Ability to multitask and prioritize in a fast-paced environment
Excellent communication and interpersonal skills to create a welcoming and personalized experience for guests
